Terms of service

Terms of Service

Last Updated: August 7, 2026

Welcome to VaultHaus.

These Terms of Service govern your use of VaultHaus.in and your purchase of products through our website. By accessing or using our website, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website.

1. About VaultHaus

VaultHaus is an online ecommerce store operated by Piyush Maurya.

Website: VaultHaus.in
Customer Support: vaulthaus.support@gmail.com

VaultHaus offers products across different categories and may work with third-party suppliers and fulfilment partners to process and deliver customer orders.

2. Account Terms

You may be able to create an account on our website to make shopping and order management easier.

You are responsible for:

  • Providing accurate information

  • Maintaining the confidentiality of your account credentials

  • Keeping your account information updated

  • All activity conducted through your account

You must not use another person's account without authorization.

We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our website are accurate.

However, minor differences in product colour, appearance, packaging, dimensions, or presentation may occur due to screen settings, manufacturing variations, supplier updates, or other circumstances.

Product images may also be used for illustrative purposes where appropriate.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Pricing and Payment

All product prices displayed on VaultHaus are in Indian Rupees (INR), unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping charges, COD charges, discounts, or other fees will be displayed where applicable during the purchasing process.

We may offer payment methods including prepaid online payments and Cash on Delivery, depending on availability.

Online payments may be processed through third-party payment gateways.

VaultHaus does not store complete payment-card credentials on its own systems.

5. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected product.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee that the order will ultimately be fulfilled.

We reserve the right to cancel or refuse an order in situations including:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Incorrect or incomplete customer information

  • Repeated unsuccessful delivery attempts

  • Suspected misuse of Cash on Delivery

  • Circumstances beyond our reasonable control

If we cancel an order that has already been paid for, the applicable amount will be refunded through the appropriate payment method, subject to our Refund Policy.

6. Shipping and Delivery

Orders are processed according to our Shipping Policy.

Estimated delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may be affected by circumstances including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Incorrect addresses

  • Customer unavailability

  • Remote-area delivery conditions

  • Other circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

7. Cash on Delivery

Cash on Delivery may be available for selected products, locations, or orders.

We reserve the right to restrict or disable COD for certain customers, locations, products, or order values where necessary to prevent fraud, repeated refusals, or excessive return-to-origin activity.

Customers placing COD orders are expected to remain available to receive and pay for the order.

Repeated COD refusals or fraudulent orders may result in COD restrictions or cancellation of future orders.

8. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before placing an order.

9. Prohibited Uses

You agree not to use VaultHaus or our website to:

  • Violate any applicable law or regulation

  • Commit fraud or facilitate fraudulent transactions

  • Provide false or misleading information

  • Impersonate another person

  • Attempt unauthorized access to our systems

  • Introduce malicious software or harmful code

  • Interfere with the operation or security of the website

  • Scrape or misuse website content without authorization

  • Abuse promotions, discounts, refunds, or COD services

  • Place fraudulent or intentionally unfulfillable orders

  • Engage in activity that may damage VaultHaus, its customers, suppliers, or service providers

We reserve the right to restrict access or take appropriate action where prohibited activity is identified.

10. Intellectual Property

Unless otherwise stated, content on VaultHaus.in, including logos, branding, text, graphics, website design, and original materials, is owned by or licensed to VaultHaus and may not be reproduced, copied, modified, distributed, or commercially exploited without authorization.

11. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, fulfilment partners, analytics services, advertising platforms, and other service providers.

Your use of third-party services may also be subject to their own terms and policies.

VaultHaus is not responsible for the independent actions, policies, or systems of third-party service providers beyond the extent required under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, VaultHaus shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded under applicable Indian law.

Our liability, where legally applicable, shall be limited to the extent permitted by law.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of another party's rights.

14. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of VaultHaus.in after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising from these Terms or your use of VaultHaus.in shall be subject to the jurisdiction of the competent courts in India.

16. Contact Us

For questions regarding these Terms,
Contact us at vaulthaus.support@gmail.com.