Terms of service

Terms of Service

Last Updated: September 10, 2026

Welcome to Vault Haus.

Vault Haus is an online fashion and streetwear store operating under the tagline “Curated for the Curious.” By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. General

These Terms of Service govern your use of the Vault Haus website and your purchase of products from us.

By placing an order through our website, you confirm that the information you provide is accurate and that you have the legal capacity to enter into a purchase transaction under applicable law.

2. Products

Vault Haus sells apparel and related products that may be produced on demand through third-party manufacturing and fulfillment partners.

Because products may be made to order, minor variations in:

Color
Fabric appearance
Print placement
Print appearance
Product measurements

may occur within reasonable manufacturing tolerances.

We make reasonable efforts to display product colors and details accurately. However, the actual color displayed on your device may vary depending on your screen settings.

3. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information, promotional offers, or other errors.

If an order is affected by a significant pricing or listing error, we may contact you regarding the order before fulfillment.

Any applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

4. Orders

Once an order is placed, you will receive an order confirmation through the contact information provided during checkout.

An order is subject to acceptance and successful processing.

We reserve the right to cancel or decline an order in situations including, but not limited to:

Suspected fraudulent transactions
Incorrect pricing or product information
Stock or fulfillment issues
Inability to verify the order
Delivery restrictions
Circumstances beyond our reasonable control

If we cancel an order after payment has been received, any eligible refund will be processed through the applicable payment method.

5. Print-on-Demand Fulfillment

Vault Haus may use third-party print-on-demand and fulfillment partners to manufacture and ship orders.

By purchasing from Vault Haus, you acknowledge that your order may be manufactured specifically after it is placed.

This allows us to offer selected products without maintaining traditional ready-to-ship inventory.

6. Shipping and Delivery

Our estimated delivery time is generally 6–8 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary due to:

Courier delays
Weather
Public holidays
High-volume periods
Incorrect or incomplete addresses
Remote delivery locations
Events beyond our reasonable control

For additional information, please refer to our Shipping Policy.

7. Returns, Exchanges and Refunds

Vault Haus accepts eligible returns, exchanges, and refunds within 7 days of delivery, subject to the conditions described in our Returns & Refund Policy.

Products must meet the eligibility requirements stated in that policy.

Nothing in these Terms is intended to limit any rights or remedies available to consumers under applicable law.

8. User Information

You are responsible for providing accurate information during checkout, including:

Name
Delivery address
Phone number
Email address
Product and size selection

Vault Haus is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

9. Intellectual Property

All content appearing on the Vault Haus website, including but not limited to:

Brand name
Logo
Product designs
Graphics
Photographs
Text
Website layout
Product descriptions
Marketing materials

is owned by or licensed to Vault Haus unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit Vault Haus content without prior written permission.

10. Prohibited Use

You agree not to use our website to:

Commit or facilitate fraud
Violate applicable laws
Attempt unauthorized access to our systems
Interfere with website functionality
Copy or misuse our intellectual property
Submit false or misleading information
Abuse our return, refund, exchange, or promotional policies

11. Third-Party Services

Vault Haus may use third-party services including Shopify, payment processors, print-on-demand providers, analytics services, advertising platforms, and logistics providers.

The use of such services may be subject to the respective third party's terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Vault Haus will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

Vault Haus may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over the business location of Vault Haus, subject to applicable consumer protection laws.