Last Updated: August 7, 2026

At VaultHaus, operated by Piyush Maurya, we respect your privacy and are committed to protecting the personal information you provide when you use our website, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

By using VaultHaus.in, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with VaultHaus, we may collect information such as:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order details

• Information you provide when contacting customer support

Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers. VaultHaus does not intentionally store complete debit card, credit card, UPI, or other sensitive payment credentials on its own systems.

Payment information is handled according to the policies and security practices of the relevant payment provider.

Device and Usage Information

When you browse our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate usage and interaction information

This information may be collected through Shopify, cookies, analytics tools, advertising platforms, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process payments

• Provide order confirmations and updates

• Provide customer support

• Respond to enquiries

• Process returns, refunds, exchanges, and cancellations

• Improve our website, products, and services

• Understand how customers use our website

• Prevent fraud, abuse, and unauthorized activity

• Maintain website and transaction security

• Comply with applicable legal and regulatory requirements

• Send promotional or marketing communications where permitted and where applicable

We do not sell your personal information simply as a source of revenue.

3. Cookies and Similar Technologies

VaultHaus and the services used to operate our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

We may use cookies for purposes including:

• Keeping the website functioning properly

• Maintaining shopping-cart functionality

• Remembering preferences

• Understanding website traffic

• Measuring website performance

• Improving the customer experience

• Supporting advertising and marketing activities

Some cookies may be placed by third-party service providers that operate on our behalf.

You can control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

4. Third-Party Services

VaultHaus uses third-party services to operate and improve the store.

These may include:

• Shopify, which provides our ecommerce platform

• Payment processors and payment gateways

• Shipping and logistics providers

• Order fulfilment and supplier partners

• Analytics services

• Advertising and marketing platforms

• Customer communication and email services

These third parties may process information necessary to provide their services.

For example, when you place an order, information such as your name, phone number, shipping address, and order details may need to be shared with relevant fulfilment, logistics, and delivery partners so that your order can be processed and delivered.

We expect our service providers to handle personal information responsibly and in accordance with applicable laws and their own privacy policies.

5. Order Fulfilment and Delivery

VaultHaus may use third-party suppliers and fulfilment partners, including DropDash, to assist with product fulfilment and delivery.

Where necessary to fulfil an order, relevant customer information may be shared with the applicable supplier, courier, logistics provider, or fulfilment partner.

This information is shared only to the extent reasonably necessary to process, ship, deliver, support, or otherwise service your order.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, legal compliance, and other legitimate business purposes.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely handled in accordance with applicable requirements.

8. Customer Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally applicable

• Withdraw consent where processing is based on consent

• Raise concerns regarding the handling of your personal information

• Request information about how your personal information is being processed

To exercise an applicable privacy right, contact us at:

vaulthaus.support@gmail.com

We may need to verify your identity before fulfilling certain requests.

9. Children's Privacy

VaultHaus is not intentionally directed toward children who are unable to legally enter into transactions or provide personal information.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way VaultHaus handles personal information,
Contact us at vaulthaus.support@gmail.com.