Shipping policy

SHIPPING POLICY

Last Updated: September 10, 2026

Welcome to Vault Haus — Curated for the Curious.

We are committed to making sure your order reaches you safely and within the estimated delivery timeframe.

1. Order Processing

Once your order is placed and confirmed, it will be processed for dispatch.

You will receive relevant order and shipping updates through the email address or phone number provided during checkout, where applicable.

2. Delivery Time

Our estimated delivery time is:

6–8 Business Days

The delivery timeframe is an estimate and may vary depending on your location, courier operations, public holidays, seasonal demand, and other unforeseen circumstances.

While we aim to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed in every circumstance.

3. Shipping Address

Please ensure that your shipping information is accurate and complete before placing your order.

Vault Haus is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete shipping addresses

  • Incorrect phone numbers or contact information

  • Customer unavailability

  • Failure to respond to courier calls

  • Refusal to accept the shipment

  • Any other incorrect information provided during checkout

If a shipment is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided to you through the contact details submitted during checkout.

Please allow some time for tracking information to become active after dispatch.

5. Shipping Delays

Although we aim to deliver orders within 6–8 business days, unforeseen circumstances may occasionally cause delays.

These may include:

  • Courier or logistics delays

  • Public holidays

  • High order volumes

  • Festival and seasonal demand

  • Weather conditions

  • Transportation disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect customer information

  • Other circumstances beyond our reasonable control

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at vaulthaus.support@gmail.com.

6. Damaged Packages

If your package appears damaged at the time of delivery, we recommend taking clear photographs or videos of the package and the product before using or washing the product.

Please contact us at vaulthaus.support@gmail.com as soon as possible so that we can review the issue and provide an appropriate resolution.

7. Wrong, Damaged or Defective Products

If you receive a product that is:

  • Incorrect

  • Damaged

  • Defective

  • Significantly different from the product you ordered

please contact us within 7 days of delivery.

Please include your order number along with clear photographs or videos showing the issue.

After verification, we may provide an appropriate resolution, which may include a replacement, exchange, refund, or another remedy where applicable.

8. Failed or Returned Deliveries

If an order cannot be delivered because of an incorrect address, incorrect contact information, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the shipment may be returned.

If you request that the order be shipped again, additional shipping charges may apply.

Any refund in such circumstances will be handled according to our Returns & Refund Policy and applicable law.

9. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order, destination, promotional offers, or other applicable conditions.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at:

vaulthaus.support@gmail.com

Once an order has been processed for dispatch, cancellation may not be possible.

11. Contact Us

For any questions regarding shipping or delivery, please contact us:

Vault Haus
Email: vaulthaus.support@gmail.com
Business Location: Vijay Nagar, Ghaziabad, Uttar Pradesh, India

Vault Haus
Curated for the Curious.