Shipping Policy

Last Updated: August 7, 2026

At VaultHaus, we aim to make order delivery as simple and reliable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are generally processed within 1–2 business days after successful order placement and payment confirmation.

Cash on Delivery orders may be subject to additional verification before processing.

Orders placed on Sundays or public holidays may begin processing on the next business day.

In some cases, processing may take longer due to product availability, order verification, high order volumes, or circumstances outside our reasonable control.

2. Shipping Methods

Orders are shipped through third-party courier and logistics partners selected based on product, delivery location, availability, and other operational factors.

The specific courier used for an order may vary.

VaultHaus may work with third-party fulfilment and supplier partners, including DropDash, to process and dispatch orders.

3. Delivery Time

Standard delivery generally takes approximately 5–8 business days after the order has been processed and dispatched.

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Product availability

• Weather

• Public holidays

• Logistics conditions

• Remote or difficult-to-service locations

• Other circumstances outside our reasonable control

The delivery timeframe is an estimate and does not constitute a guaranteed delivery date.

4. Shipping Costs

Shipping charges, where applicable, will be displayed during checkout before the order is completed.

Where VaultHaus offers free shipping, the applicable offer or promotion will specify the relevant conditions.

5. Tracking Information

Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or through our order-tracking system.

Tracking information may take some time to become active after an order has been dispatched.

If you have not received tracking information after your order has been dispatched, please contact us at:

vaulthaus.support@gmail.com

Please include your order number.

6. Delivery Issues

Customers are responsible for providing a complete and accurate shipping address and contact number.

VaultHaus is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete information provided by the customer.

If a courier attempts delivery and the customer is unavailable, additional delivery attempts may be made according to the courier's procedures.

For Cash on Delivery orders, repeated refusal or failure to accept an order may affect future COD availability.

7. Delayed Orders

Occasionally, orders may be delayed because of circumstances outside our reasonable control.

Examples include:

• Severe weather

• Natural disasters

• Courier disruptions

• Public holidays

• Transportation issues

• Operational disruptions

• Incorrect address information

• High shipment volumes

• Other unforeseen circumstances

If your order appears significantly delayed, please contact us at vaulthaus.support@gmail.com with your order number.

We will make reasonable efforts to assist you.

8. Lost or Damaged Shipments

If your package appears damaged when delivered, please document the condition of the package and contact us as soon as reasonably possible.

If a shipment is reported as lost or damaged during transit, VaultHaus may coordinate with the relevant logistics or fulfilment partner to investigate the issue and determine the appropriate resolution.

9. International Shipping

At present, VaultHaus primarily serves customers within India.

International shipping is not generally available unless specifically stated on the website for a particular product or order.

If international shipping becomes available, applicable shipping costs, delivery estimates, customs duties, taxes, and other charges may apply.

10. Contact Us

For questions about shipping or delivery,
Contact us at vaulthaus.support@gmail.com.