Refund policy

Return & Refund Policy

Last Updated: September 10, 2026

At Vault Haus, we want you to be happy with your purchase.

We accept eligible returns, exchanges, and refunds within 7 days of delivery, subject to the conditions below.

1. 7-Day Return Window

You may request a return or exchange within 7 days from the date your order is delivered.

To initiate a return or exchange, contact:

Email: vaulthaus.support@gmail.com

Your request should include:

Order number
Name used for the order
Product name
Reason for the return/exchange
Clear photographs or videos of the product where applicable

Requests made after the 7-day period may not be accepted, except where required by applicable law.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product should generally:

Be unused and unworn
Be unwashed
Not have perfume, deodorant, makeup, stains, or other marks
Not have any damage caused after delivery
Have the original tags and packaging where applicable
Be returned in a condition suitable for resale

We may refuse a return or exchange if the product shows signs of use, washing, damage, alteration, or other customer-caused deterioration.

3. Wrong, Damaged or Defective Products

If you receive:

A damaged product
A defective product
The wrong product
The wrong size/color compared with what you ordered
A product that materially differs from the product advertised

please contact us as soon as possible and preferably within 7 days of delivery.

We may request photographs or videos to verify the issue.

Where the issue is confirmed to be attributable to Vault Haus or our fulfillment/shipping process, we may offer an appropriate resolution, which may include:

Replacement
Exchange
Refund
Other remedy permitted under applicable law

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

4. Change-of-Mind Returns

Eligible change-of-mind returns may be accepted within the 7-day return window provided the product satisfies all return conditions.

The customer may be responsible for reasonable return shipping costs for a change-of-mind return, unless otherwise required by applicable law or agreed by Vault Haus.

Products returned because they are damaged, defective, incorrect, or materially different from what was advertised will be handled in accordance with applicable law and our verification process.

5. Exchanges

Eligible products may be exchanged within 7 days of delivery, subject to:

Product availability
Return eligibility
Product condition
Verification by our support team

If the requested replacement is unavailable, Vault Haus may offer another suitable resolution, including a refund where applicable.

6. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed through the original payment method or another appropriate method where necessary.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider, or financial institution.

Where a refund is legally or otherwise accepted by Vault Haus, we aim to process it promptly after approval and within any period required by applicable law.

7. Return Shipping

For customer-requested returns that are not due to a defect, damage, wrong product, or other issue attributable to Vault Haus, return shipping costs may be borne by the customer.

If the return is due to a confirmed defective, damaged, incorrect, or materially misdescribed product, Vault Haus will determine the appropriate return/replacement arrangement.

Customers should not send products back without first contacting our support team and receiving return instructions.

8. Non-Returnable Situations

A return or exchange may be rejected where:

The 7-day return period has expired
The product has been worn or washed
The product has been damaged by the customer
The product has stains, odors, or other signs of use
The product has been altered or modified
The customer cannot provide sufficient information to verify the order
The return does not meet the eligibility requirements

These restrictions do not apply where applicable law provides the customer with a mandatory right or remedy.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

vaulthaus.support@gmail.com

Because Vault Haus products may be processed for print-on-demand fulfillment shortly after an order is placed, cancellation may not always be possible once production or fulfillment has started.

Where cancellation is accepted, any eligible refund will be processed through the applicable payment method.

Shipping Policy

Last Updated: September 10, 2026

Vault Haus works with print-on-demand and fulfillment partners to produce and deliver your orders.

1. Estimated Delivery Time

Our standard estimated delivery time is:

6–8 business days

Delivery timelines may vary depending on the destination, order processing, courier operations, holidays, weather, and other circumstances.

The estimated delivery period should not be interpreted as a guaranteed delivery date unless expressly stated otherwise.

2. Order Processing

Orders may require processing and production before they are dispatched.

Because some Vault Haus products are made on demand, production may begin after an order is placed.

You will receive relevant order and shipping updates through the contact information provided during checkout, where available.

3. Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information.

Vault Haus is not responsible for delays, failed deliveries, or additional charges caused by:

Incorrect addresses
Incomplete addresses
Incorrect phone numbers
Customer unavailability
Failure to respond to courier calls
Refusal to accept the package

If an order is returned to us because of incorrect information or repeated delivery failure, additional shipping or reshipping costs may apply.

4. Delays

Although we aim to deliver orders within the estimated 6–8 business-day period, delays may occur due to circumstances outside our reasonable control, including:

Courier delays
Weather conditions
Public holidays
Natural disasters
High-volume periods
Transportation disruptions
Government restrictions
Incorrect customer information
Other force majeure events

If your order is significantly delayed, please contact us at:

vaulthaus.support@gmail.com

We will work with the relevant fulfillment or courier partner to investigate the shipment.

5. Delivery Issues

If you receive a package that appears damaged, please take photographs of the package and product and contact us as soon as possible.

If you receive the wrong or defective product, please contact us within 7 days of delivery so that we can investigate and provide an appropriate resolution.